We guarantee and stand behind the quality of our products. If we make a mistake, we will fix it. All claims will be reviewed by our customer service department before processing. Claims must be filed within 1 week of your receipt of your order. Please email your claims to customer service at firstname.lastname@example.org. If we are at fault for the unacceptable product, a replacement of the product will be sent to you within 2 weeks. We may at our cost ask that product be returned to us. Items cannot be sent in without authorization, if any items are received before authorization for a return, they will be held and shipped back at your own expense. All orders are printed on demand and therefore all returns other than our mistake incur a 50% restocking fee.